Refund & Returns Policy

Thank you for shopping with Love Natural Beauty. We partner with trusted U.S. brands who fulfill orders directly from their own studios and facilities. Because of this, return and refund policies vary by brand.

Returns

All return requests must be initiated through Love Natural Beauty.

If there is an issue with your order, please contact us at support@lovenaturalbeauty.com within 3 days of delivery, including your order number and photos if applicable.

Once we receive your request, we will coordinate directly with the brand partner. If a return or replacement is approved, instructions will be provided.

Returns are not sent back to Love Natural Beauty and must be shipped directly to the brand’s designated return location.

Important Notes

  • Return approval is determined by each individual brand according to their policies.
  • Some items are considered final sale, especially skincare, body care, and personal care products.
  • Returns based on personal preference, such as scent, texture, or results, are not eligible.
  • Return shipping instructions and destinations will vary depending on the brand.

Refunds

If a return is approved, the brand partner will provide return instructions.

Once the returned item is received and processed by the brand, you will be notified and we will issue your refund to the original payment method. Please allow your bank or payment provider additional time to process the refund once it has been issued. Refund timing may vary depending on the brand and return processing time.

Shipping charges are non-refundable unless the item is damaged or incorrect.

Brand Return Guidelines

We recommend reviewing product details carefully before purchasing, especially for scent-based or personal care items.

Below is a general summary of our brand partners’ return policies. Final eligibility is determined by each brand.

Annemarie Skin Care

  • Returns accepted within 30 days of delivery
  • Products may be gently used
  • Refunds or exchanges available
  • Return shipping may apply

Apoterra

  • 30-day satisfaction guarantee
  • Applies to first-time purchases only
  • Must contact within 30 days of delivery

Carolina Castile Soap

  • Returns accepted within 7 days of delivery
  • Items must be unused and in original condition
  • 15% restocking fee may apply for non-damaged returns
  • Custom and select items may be final sale
  • Refund or replacement offered at the brand’s discretion

Delilah Home

  • Returns accepted within 30 days of delivery
  • Items must be unused, unwashed, and returned in original packaging
  • Customers must contact Love Natural Beauty prior to returning items for return approval and return instructions
  • Customer is responsible for return shipping costs unless the item is defective or incorrect
  • Shipping charges are non-refundable unless the return is due to a Delilah Home error
  • Closeout items are final sale
  • Refunds are typically processed within 5–7 business days after the return has been received and approved
  • Some products may have additional return conditions listed on the product page


Fontana Candle Co.

  • Returns accepted within 30 days of delivery
  • Items must be in good condition
  • Return shipping may apply
  • Damaged or defective items eligible for replacement or refund


Harney & Sons Fine Teas

  • Returns are handled on a case-by-case basis
    Please contact us within 30 days of delivery for any concerns
  • Due to food safety standards, tea products cannot be returned, but may be eligible for store credit if opened and within the return window
  • Non-food items may be eligible for return if unused and in original packaging
  • Damaged, incorrect, or quality-related issues may be eligible for replacement or store credit

Honeybee Hippie

  • Returns accepted within 30 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Customer responsible for return shipping unless item is defective
  • Refunds issued after return is received and inspected
  • Natural products may vary in texture or consistency due to temperature and ingredients
  • Opened, used, custom, and gift card items are not eligible for return


Keha Wellness Teas

  • Returns are handled on a case-by-case basis
    Please contact us within 30 days of delivery for any concerns
  • Due to food safety standards, tea products cannot be returned
  • Unused accessories may be eligible for return or exchange
  • If there is an issue with your order, please reach out and we will work with you directly to find an appropriate resolution

MamaSuds

  • Returns accepted within 30 days of delivery
  • Items must be unused and in original condition
  • Customer responsible for return shipping
  • Some items may be final sale


Myra USA

  • Returns and exchanges accepted within 14 days of delivery
  • Items must be unused and in original packaging with tags attached
  • Customer responsible for return shipping unless the item is damaged, defective, or
  • incorrectly shipped
  • Customized and personalized items are final sale


Naturallow

  • Returns accepted within 30 days of delivery
  • Items must be unused or lightly used
  • Return shipping may apply

Ovalware

  • Returns are handled on a case-by-case basis
    Please contact us within 30 days of delivery to initiate a return
  • Items must be unused, in original condition, and in original packaging to be eligible for return
  • Free returns may be available for eligible items once the return process is approved
  • Refunds are issued after the item is received and inspected, and will be processed back to the original payment method
  • Damaged or defective items may be eligible for replacement or exchange

Plant Therapy

  • Returns accepted within 90 days of purchase
  • Items may be used or unused
  • Customer responsible for return shipping unless item is defective
  • Satisfaction guarantee on most products

Purity Coffee

  • Returns are handled on a case-by-case basis
    Please contact us within 30 days of delivery for any concerns
  • Due to food safety standards, coffee products cannot be returned
  • If you are not satisfied with your coffee, please reach out and we will work with you directly. In some cases, a refund may be issued in line with the brand’s satisfaction guarantee

Roots and Leaves

  • Returns accepted within 30 days of delivery
  • Items must be in original condition
  • Some personal care items may be final sale

salt+blue

  • Returns handled on a case-by-case basis
  • Please contact us within 7 days of delivery for any concerns
  • Damaged or incorrect items may be eligible for replacement or refund


Spinware

  • Returns accepted within 10 days of delivery
  • Items must be unused and in original packaging
  • Customer responsible for return shipping
  • Approved returns subject to a 15% restocking fee
  • Personalized and discounted items are final sale


UpCircle

  • Returns accepted within 14 days of delivery
  • Items must be unused and in like-new condition
  • Customer responsible for return shipping
  • Shipping costs are non-refundable
  • Some fees may apply for undeliverable or returned packages


Urb Apothecary

  • Returns accepted within 14 days of delivery
  • Items must be unused and in original packaging
  • Customer responsible for return shipping

VanMan

  • Returns accepted within 30 days of delivery
  • Items must be unused or minimally used
  • Some products may be final sale

Zero Waste Outlet

  • Returns accepted within 30 days of delivery
  • Items must be unused and in original packaging
  • Customer responsible for return shipping
  • Some items may be final sale

Questions

If you have any questions before placing your order, feel free to reach out. We’re happy to help you choose products that are the best fit so you can shop with confidence.

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